ReferencesOur commitment to excellent service is reflected in the feedback we get from our clients. The following messages from our customers have been reposted with permission:
"Thanks for the mice - Bill discovered the culprit was not the mouse but Anthony's work surface!! Father D'Souza is happy with his new optical mouse. The server is perfect. It works like a rocket. ...The server upgrade was painless, I should say - compared to the one we did in 1999 (another company). It was very smooth. Father Arnold is very happy with his program as well." Deepthi The Basilian Fathers
"Our firm has enjoyed a long and successful association with BSWI. We credit Wayne and his knowledgeable and dedicated colleagues for keeping our systems current, protected and most importantly, reliable. Their prompt cost effective service and the support they provide our employees is greatly valued as it allows us to maintain our focus on serving our own clients without disruptions or distractions. We look forward to their ongoing support and guidance in the future" David A. Edmison, President Martin, Lucas & Seagram Ltd.
"- and again thanks for all you have done - It's a relief to know that the office will be well looked after by your firm, and I just wanted you to know that you have done a great job putting us all together down there! I know the girls there are really relieved that they are now up and running so smoothly with so very little inconvenience. " Liz Stone E L Stone
"Our relationship with your company for the last five years has been a model example of a technology partnership that is invaluable to our organization. From the initial standalone terminals with the Unix server to the complete Y2K conversion with the NT Servers was seamless.As you know we own and manage over 1,000 residential units and a large commercial property. In our business it is essential that our systems are up and running 100% of the time. With your recommendations, together we have developed a system with mirrored backup drives, tape storage and backup servers.Whenever we have had to upgrade the existing equipment and software to accommodate the continuing upgrades to our database your company has always accommodated our needs in a prompt and professional manner. I want to stress that at any time we have had any problems or requests your organization has responded immediately and always gave value added insight and went that extra mile. This is why we have a technology partnership not just vendor to supplier.Feel free to use us for any recommendation for other clients. If you wish they can contact me directly." Mr. Mark GallowController, Data Administrator The K&G Group of Companies
"It is without hesitation that we recommend the services of Business Solutions with Integrity BSWI has been supplying our computer hardware, installation, networking and support for over five years. During that time Wayne Clements and his staff have demonstrated a high level of knowledge by providing innovative and cost effective solutions to all our computing needs.BSWI has consistently communicated our needs in a timely and concise manner that is easy for us to understand.In an industry that is often criticized for poor customer service, BSWI has never disappointed us. We operate a diversified portfolio of businesses that are dependant on our information systems. BSWI has initiated and implemented systems to safeguard our information and to prevent down time. Whenever we have a problem, BSWI’s response time is immediate.During this time of business uncertainty, we have been able to rely on the "Integrity" in the name of BSWI. We are proud to be partnered with them for our business information systems.If we can provide any additional information please do not hesitate to contact us." D. Scott Collins, C.A.Controller Coughlan Homes
"I would like to thank you very much for helping me with a PC problem on Friday with such short notice.Again, thank you for the magic touch. I will send an inquiry to McAfee about "enabling email scan." I will also download the updated engine version." Eiko Shaul Shaul InfoResearch
"We were one of the companies misfortunate enough to attract the "I Love You" virus. Business Solutions arrived in a few short hours even though they had been dealing with three other organizations that day that had also contracted the virus.The team that arrived was courteous, friendly, efficient and dedicated. They were prepared to stay until things were all clear no matter how long it took (and it took some time). At First Light we have always been able to count on Business Solutions to provide quick and knowledgeable solutions so that the rest of us can get back to our workday. I've used a lot of different organizations over the years, and have suffered a lot of heartache for my trouble. I can't imagine ever choosing to use anyone besides BSWI." Darlene Dundas, Director, I.T. Services, Firstlight.ca
"I want to thank you and your staff for the service you have provided over the years. I appreciate all of the support and effort you have put in on my company's behalf.As a sole proprietor of a business, I know only too well how difficult it can be to provide service to demanding clients and I recognize that, at times, I can be one of them. Running a small business means that I am heavily reliant on my computer, and the people who help me maintain it.Again, many thanks for your years of support and service, and I look forward to working with you over the coming years." Bruce G. Lawson, President Carte Blanche Communications Group Inc.
"Over the past 3 years we have engaged Wayne Clements and his firm, Business Solutions with Integrity to service our Network Computer system. Wayne was our primary contact for hardware and software issues that arose with out network system.We have found Wayne and his colleagues to be extremely reliable and professional. Wayne and his team have always responded in a timely manner to any requests for assistance and often will respond in person. The stability that Wayne and his team have brought to our network environment has been invaluable. Indeed, I would definitely use Wayne and his team for future assignments.I would not hesitate to recommend Wayne and his firm, Business Solutions with Integrity to any company in need of a technology consultant." Richard G. Cooke, BSc., Managing Director FRICS
"Wayne, I'd like to take this opportunity to thank you for the service that provided to our firm a couple of weeks ago. The Maximizer contact management software is crucial to our business and all of our records flow through it.Traditionally, they have been somewhat lacking in the support department, and this last upgrade was no exception. Combined with the various ages and states of repair/disrepair of our network, cabling, and workstations, we had quite a mess on our hands.Your prompt service, combined with your knowledge of all facets of the system got us out of a sticky mess. Maximizer could not or would not face up to the operating system and network idiosyncracies, but I was pleasantly surprised at your foreknowledge of that program. I had thought it to be a relatively rare piece of software. Being able to apply experience to both sides of the problem was invaluable.They had told me that I would need to upgrade all my operating systems, Internet Explorer and DirectX. Thanks to you, I didn't have to waste a lot of money on needless upgrades that would not have helped anyway. Plus, I got my systems up so my staff could work.Thanks again for your personal attention and quick action." Glen Howard, President A1 Hydrant
"In recent months we have on several occasions dealt with the above firm (BSWI) (and in particular, with Wayne Clements and Marc Gardner), in their capacity as consultants for law firms using one or more of our legal software applications.We have found these individuals to be very knowledgeable, cooperative and professional, and they always expressed an unconditional desire to achieve the best results for their client.".."Throughout this period, we were in frequent contact with Wayne Clements and Marc Gardner, and found them to be very professional, and exceptional in terms of knowledge, capagbility and ability to troubleshoot. We always had their full cooperation and they seemed prepared to do whatever was necessary to achieve the best results for your firm. Do Process would certainly recommend their services to others." Mitchell Brown, BSc., LL.B., President Do Process Law Office Practice Systems
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