The most trusted leader in IT support for Toronto since 1996

About

SIMPLIFYING YOUR TECHNOLOGY, AND YOUR BUSINESS

Hi, I’m Wayne Clements, founder of Business Solutions With Integrity Inc. (BSWI). As the first IBM PC support tech in Canada back in 1982, you could say I’ve been in the computer business since there were business computers. I’ve been helping business make the most of their computers ever since.

In 1992, I decided that, while computers were interesting, what was really exciting was business. Specifically, what computers could do for business. I wanted a new challenge, and I started BSWI that year – to explore just how much computers could do to make business better.

I loved the challenge of running a business and we incorporated in 1996. The process of running a business has been as fascinating as the developments in the technology we work with.

When you pay by the hour, you can end up paying through the nose you are essentially writing a blank cheque!

As my business developed, I became increasingly aware that that “billable hours” was a deeply flawed model for providing quality, long term IT services. It seemed to skew the motivation of the service provider towards “more hours” instead of “more efficiency”.

“Billable hours” doesn’t motivate towards problem prevention, good processes and good infrastructure. Instead it tends to result in overworked experts, limited investment in staff numbers and training, as well as high staff turnover – AND unnecessary expense for you – the customer.

“Billable hours” projects can also affect your decision making about keeping up with IT developments and committing to business-building IT projects.

Over more than 25 years, we’ve developed a new model for providing IT services to our customers
– one that delivers win/win results for you and for us.

FIND OUT HOW WE DELIVER
IT SUPPORT WITH UNLIMITED LABOUR

WHAT OUR CLIENTS SAY

“We have been extremely pleased with the level of expertise demonstrated by the technical staff at Business Solutions With Integrity. It has been a rewarding experience as all our requests have been met with a high level of technical experience and candor. Our relationship with BSWI has been for almost three years and we have no hesitation in recommending their services to any entity seeking qualified technical assistance.”

Deepthi Thiruchelvam Business Manager - Basilian Fathers of Toronto

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