Hi, I’m Wayne Clements, founder of Business Solutions With Integrity Inc. (BSWI). As the first IBM PC support tech in Canada back in 1982, you could say I’ve been in the computer business since there were business computers. I’ve been helping business make the most of their computers ever since.
In 1992, I decided that, while computers were interesting, what was really exciting was business. Specifically, what computers could do for business. I wanted a new challenge, and I started BSWI that year – to explore just how much computers could do to make business better.
I loved the challenge of running a business and we incorporated in 1996. The process of running a business has been as fascinating as the developments in the technology we work with.
As my business developed, I became increasingly aware that that “billable hours” was a deeply flawed model for providing quality, long term IT services. It seemed to skew the motivation of the service provider towards “more hours” instead of “more efficiency”.
“Billable hours” doesn’t motivate towards problem prevention, good processes and good infrastructure. Instead it tends to result in overworked experts, limited investment in staff numbers and training, as well as high staff turnover – AND unnecessary expense for you – the customer.
“Billable hours” projects can also affect your decision making about keeping up with IT developments and committing to business-building IT projects.