Rely on proactive, flat-rate support that prevents problems instead of billing to fix them.
Clients stay with BSWI for decades because the phone gets answered and problems get owned.
I’ve had the pleasure of working with this company, and I can confidently say they are professional, knowledgeable, and operate with the highest level of integrity. Their team is responsive, detail-oriented, and genuinely committed to helping their clients succeed. Whether it’s their guidance, customer service, or overall business support, they go above and beyond. I highly recommend them to anyone looking for reliable and trustworthy business solutions.
Excellent service and technical expertise! What sets them apart is their proactive approach. They don’t just fix problems, they help prevent them. Communication has always been clear, and their turnaround time is impressive! Good job BSWI!
Business Solutions With Integrity says a lot with its name. But there is a lot more to this first-rate IT Services Company; integrity is only the beginning. They answer phone calls promptly and give phone service that is patient, knowledgeable, and professional. If you need on-site service, they are ready to attend to your needs. The IT staff at BSWI care about their customers and want to resolve our problems as much as we want them to be solved. I have been a BSWI client for over eleven years, and I am 100% satisfied.
I had an outstanding experience with BSWI!
They were incredibly helpful from start to finish and truly know how to take care of their clients. The team is very responsive, always quick to answer questions, and consistently goes above and beyond to assist with any needs. It’s rare to find such dedicated customer service, and I highly recommend them to anyone looking for top-notch support.
Thank you, BSWI, for your exceptional service!
Wayne and the team are top-notch.
Always responsive, a ton of technical expertise and background, and it’s a pleasure to interact with every team member.
Tough to imagine a better partner to work with for anything IT-related.
I have partnered with BSWI across 4 companies, and they are great. They prioritize the customer experience and are accessible when you need help. Highly recommend them.
I am very impressed with the professionalism and immediacy of the help I received from the tech team in helping me solve my issues. I was well taken care of.
See how practical managed IT should work. Learn how BSWI uses clear communication, proactive support, and fixed monthly pricing to reduce delays and give North York businesses more control over IT costs.
28 Years of IT
BSWI brings long-standing technical experience to managed IT support, with practical fixes that keep business operations moving.
Proactive Support
We focus on prevention, monitoring, and clear guidance so small issues are addressed before they become costly disruptions.
Transparent Pricing
Flat-rate, all-inclusive packages give you predictable monthly IT support with no hidden fees or surprise labour costs.
Practical support across your IT environment
Get unlimited remote and onsite labour under a fixed monthly plan, so user issues are handled quickly without surprise hourly fees.
Experienced technicians monitor and maintain systems to catch issues early, reduce outages, and keep day-to-day work moving.
Protect users, email, endpoints, and networks with practical security controls, risk assessments, and rapid threat response.
Improve cloud reliability with setup, migration, licensing, access control, and ongoing support that fits your workflow.
Safeguard important data with backup planning, recovery support, and continuity guidance that helps reduce downtime risk.
Plan upgrades, infrastructure changes, and IT budgets with clear recommendations that keep projects practical and controlled.
Source hardware, software, and licensing through one IT partner, with guidance that supports compatibility and cost control.
Keep IT work organized with defined scope, clear communication, and delivery support focused on schedule and budget control.
Identify gaps and align policies with Canadian obligations such as PIPEDA, CASL, and PHIPA where they apply to your business.
Managed IT should make operations easier to run. BSWI replaces reactive hourly support with flat-rate, all-inclusive service that helps your team avoid delays, control costs, and get help quickly.
You get proactive monitoring, a fully staffed helpdesk, and practical guidance from experienced Tier 2 and Tier 3 technicians.
Get clear pricing, practical guidance, and support that reduces disruption.
Stay ahead of evolving technology and regulatory requirements. Managed IT Services include regular audits, compliance consulting for Canadian standards, and scalable support as your team grows. Benefit from high customer retention, a proven sales process, and solutions that integrate hardware and software for holistic business value.
BSWI delivers flat-rate managed IT services across Toronto and the GTA. Find support in your area:
Everything a growing business needs from an IT department: unlimited helpdesk and on-site support, 24/7 system monitoring and maintenance, a fully managed security stack watched by live cybersecurity experts, tested data backup and recovery, Microsoft 365 and cloud management, and vCIO-led strategy and budgeting.
It’s all delivered under one flat monthly fee, so there’s never a debate about whether calling support will cost you extra — your team asks for help the moment they need it, and your invoice stays the same.
93% of support calls are answered live by a technician within 2 minutes — not by a receptionist taking a message, but by someone who can start solving your problem on the first call.
Our helpdesk is fully staffed from 8:30am to 5:00pm, with after-hours coverage to 9:00pm on weekdays and 9:00am–5:00pm on weekends and holidays.
For issues that need hands-on help, technicians dispatch from our Don Mills office, minutes from most of North York — so on-site response is often same-day rather than “sometime this week.”
Hourly billing creates the wrong incentive: your provider earns more when your systems fail. A flat monthly rate flips that — we profit by preventing problems, not billing for them.
You get predictable budgeting, unlimited support with no per-call charges, and a partner motivated to keep your technology stable.
Most clients notice recurring issues drop sharply within the first few months, because the maintenance hourly providers skip is exactly where our model focuses.
Onboarding typically takes 2 to 4 weeks. We begin with a detailed audit of your environment, document every system and vendor relationship, deploy our monitoring and security tools, and resolve the most pressing issues first.
Your team keeps working throughout — most changes happen in the background, and staff usually just notice that things start working better. You’ll have a named point of contact from day one.
Three reasons our clients cite most. First, we answer the phone: 93% of calls reach a live technician within 2 minutes. Second, we’re genuinely local, with an office in Don Mills rather than just a downtown address. Third, we’ve done this for 28 years with clients who stay for life.
Integrity is in our name because it’s how we operate: honest advice even when it doesn’t earn us a dollar, transparent flat-rate pricing, and service that treats you like a person, not a ticket number.
