The Four Reasons Why Hundreds Of Companies Trust BSWI For Their IT Services In Toronto Canada
Does your company currently have an internet Information Technology department?
Are your systems and valuable data, secure and properly backed up in case of hardware error? Can you say with confidence that your IT systems are reliable? Are they fit for purpose and compliant with all the legal responsibilities of protecting your customers’ data?
For many small business owners, IT systems have become a complex and complicated nightmare they no longer wish to self-manage. This is why hundreds of Toronto based businesses and organizations now trust their IT managed services needs to BSWI.
When a small business is looking for managed IT services companies in Toronto, they should consider four things. These four requirements are essential for your IT infrastructure to run smoothly.
1. A Fixed Price Contract for All Your IT Management in Toronto
Your information technology equipment and software will, at some point, ultimately experience problems. It’s not a question of if but when. These problems could be something as simple as a hard drive failure or a virus infecting your system. Whatever the cause, the last thing you want to be worrying about when your IT system is malfunctioning is the expandable cost of IT support services.
Some Toronto IT companies charge a call-out fee and then charge by the hour, which can quickly become very expensive. With this model, the longer it takes a company to solve your problem the more they can charge for their services. This is bad alignment with your interests a small business owner. You become trapped between the need for your IT services to be restored and an ever-ballooning managed services bill. That is why BSWI provides unlimited support for a fixed monthly price.
Whatever the issues, whatever the problem, our Toronto IT management services team will get straight to work to resolve your issues quickly and efficiently. This means no extra cost to your small business. We don’t make your IT problems become more stressful;We solve them.
2. A Dedicated Team Of IT Professionals Who Know Your System And The Individual Components.
BSWI is highly regarded in the local Toronto business community as a top IT services companies because of our attention to detail and customer service. We have many customers based in Toronto, but also across Canada and greater North America.
With most IT services, the experience of dealing with an IT problem can be miserable. You simply call and explain your situation to the person who answers the phone only to be transferred again and again, each time having to re-explain the problem in its entirety. It’s a maddening process.
At BSWI, our aim is for the first person who answers your phone call to take ownership of the problem. If we cannot resolve the issue over the telephone, then your BSWI representative will manage the subsequent on-site visit.
As a professional IT services company, we believe that it is our responsibility to solve your problem quickly and efficiently, with minimal disruption to your business activities. It is our goal to make life easier for our customers rather than force them to jump through endless hoops. Our team keeps a dedicated record of your IT systems and any historical issues as a point of cross-reference. This extra level of knowledge allows us to understand your problem quickly and deliver a solution rapidly.
3. A Company That Provides A Local As Well As A Remote Service
Before you sign any contract with a professional IT services company in Toronto, be sure to ask them about their local support systems.
Many managed IT services claim to be located in Toronto, but in reality, employ technicians located halfway around the globe. These technicians can only troubleshoot and resolve problems from their remote location. When a wire or cable becomes dislodged in your office, you need a locally based solution provider who can visit you onsite.
At BSWI, we have a locally based team of Toronto IT experts who are available to visit your facility 24-hours-a-day and 7-days-a-week to ensure we keep any downtime to an absolute minimum. We understand how disastrous issues can be to your business and revenue, which is why we respond instantly to our clients who look to us to outsource IT services.
4. Cloud And IT Backup Service
Securely backing up your data is crucial. Companies are now seen as having a moral obligation to ensure their customers’ data is protected. Often legal, compliance, and insurance responsibilities require additional layers of data security. We can help you with these.
Many business owners feel that having a second backup copy of their data in the office is sufficient. But what happens if disaster strikes your physical facility? A comprehensive backup of your data should be stored in a separate location, and in a redundant manner.
At BSWI, we provide mission-critical IT backup services. All of your data will be securely backed up in the cloud. If disaster strikes, your IT systems can be up and running within minutes.
We Offer A Full-Spectrum of IT Solutions
If you are searching for business IT services in the Toronto area, you can be confident your IT systems are secure and running at their optimal capabilities with BSWI in your corner. As a leading provider of managed IT services in Toronto, we invite you to schedule a free consultation. We can tailor a customized IT management plan that meets your exact needs. Find out why we are the most trusted leader in IT services and support in the greater Toronto area but also across Canada and North America.
Our Full Managed Support Agreement allows you to reduce IT problems, get rid of your IT headaches and control your costs: all at the same time.
Business is challenging enough without unwanted computer problems. Stable, well-maintained systems are essential to business stability and performance – now more than ever. Without reliable hardware and up-to-date software, business systems are at great risk of malware and virus attacks, as well as hardware failure.
Ongoing Monitoring and IT Maintenance
A key element of our Managed Support Process is our ongoing monitoring and maintenance services. While these don’t totally prevent problems, they do vastly reduce both their likelihood and their impact which helps keep productivity up and costs at a predetermined (and fixed) rate.
- Hardware problems can be detected early and fixed before they become catastrophic.
- Poorly configured and maintained systems can be optimized, reducing the need for more expensive and unnecessary equipment upgrades.
- Up-to-date systems and application software minimize your operating risk and maximize your operating efficiency.
Our Full Managed Services Agreement is unique because it includes unlimited labour*: unlimited helpdesk, unlimited remote support, unlimited onsite support AND unlimited IT project support. (*Some conditions apply.)
How Our Process Works
We can help you if your organization has 10 machines or more that require support. When we take on your business IT support, we have a thorough process to make sure we know everything we need to look after your systems. This includes:
- Pre-boarding – This is a planning meeting/conference call between you and our onboarding team of techs to make sure we are on the same page and together we set an overall timeline for the rest of the onboarding. This is also a good time to review any current problems that need to be addressed so we can get them looked after.
- Then we on-board every PC and Server into our support tool, with our 1 hour (per computer) process. Among other things we check each PC’s health and look for possible security concerns.
- You can start making support calls as soon all PCs are on-boarded.
- Identified project work begins.
- Any unexpected requirements and issues are clarified and scoped.
Doesn’t your business deserve the best managed IT services in Toronto, at a cost-effective and fixed price? Call BSWI today.